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Brown University


Job Details  

IT Service Center Technical Assistant
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Job ID 13012
Employer Computing and Information Services
Employer Type On Campus
Date Posted Aug 15, 2016
Category Technical / Non-Web
Job Type On-Campus Jobs
Job Description IT Service Center is looking for students to provide technical support to the Brown Community. An IT Service Center Technical Assistant responsibilities will include some/all of the following tasks: IT Service Center Greeter (front desk and phone) Provide Technical Support via phone, chat, email and in person Provide Technical Support for IT clinics around campus Provide IT Customer Support for Computer Labs (Clusters) Provide AV equipment consultant including rental sign-out and check in Perform various Administrative assistant tasks
Job Requirements Time Requirements: IT Service Center Technical Assistants are expected to work a minimum of 8 hours per week between the hours of 8:30 AM and 2:00 am, Sunday through Saturday for the computer labs, or between 8am and 12midnight for the IT Service Center. All assistants will be scheduled to work at the IT Service Center, in the field at IT clinics and in our computer labs. Assignments will be made based on knowledge, interest and special skills of the individual. Technical Skills: Experience using and troubleshooting Mac and Windows platforms as well as various mobile device operating systems are highly desirable. Knowledge of AV equipment, video camera operation and video conferencing also desired. On the job training will be provided. Customer Service Skills: As the face of CIS on campus, it is essential that consultants are friendly, helpful and professional in all of their interactions. Good telephone manners and patience are essential. Attention to details is required. Professionalism: We're looking for people who are responsible, prompt and communicate when problems arise. Must be punctual and dress appropriately (business casual).
Number of openings 10
Hours 8.0 to 20.0 hours per week
Hourly Rate $10.10/hour to $10.85/hour
Time Frame Academic Year
Start Date 09/01/16-9/21/16
End Date Wednesday, May 31, 2017
Primary Contact Gena Renee A Burke
Email Address gena@brown.edu
Work Location CIT
Phone Number 401-863-2094
Fax Number